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SHIPPING & RETURNS

SHIPPING POLICY

Orders placed on the MGLOW site can be shipped in all over India.

please allow 4-5 days to receive your order.

Orders placed before 2PM Monday Friday will be shipped same day. Order placed after 2PM will be shipped in next 2 days excluding holiday and weekends.

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RETURN & EXCHANGE POLICY

MGLOW offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 15 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.

  • Step 1: Follow one of the following steps:

    1. Via My Orders section
      Click on 'Orders'. Go to Order and select 'Have a Concern'. Proceed with reason for return.

    2. Via Help Center
      Click on 'Have a Concern'>Click on 'Submit a Request' > Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference

    3. Via Email
      Share an email to our Customer support team at supportmglow@gmail.com within 15 business days of receiving the order.

  • Step 2: Once your request is received, we will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and bar-codes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount

Returns will not be accepted under the following conditions:

  • Product is damaged due to misuse/overuse

  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged

  • Serial Number is tampered with.

  • Defective products that are not covered under Seller/Manufacturer’s warranty

  • Product is used or altered

  • If request is initiated after 15 business days of order delivery

  • Free product provided by brand

Categories not eligible for Return:

  • Customized Products (eg: lipsticks, compacts, mascaras, etc) cannot be returned since they are available during select promotions and ordered on demand

  • Personal care appliances cannot be returned due to hygiene issues

Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

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